Service cancellation
You can cancel a requested service, but please note that a cancellation fee applies. If you cancel within 24 hours of the scheduled service time, a fee of 50% of the total service cost will be charged. Additionally, if Zaancleaning is unable to gain entry to your service location within 30 minutes of arrival, a 50% cancellation fee will also be applied.
Scope of Service
The below Cleaning Checklist is included in our standard flat-rate pricing cleanings. For flat-rate cleanings that go beyond the included tasks, Zaancleaning reserves the right to adjust the service price to reflect additional costs. Please see our website for the estimated time to complete the service. When the service cannot be fully completed within the estimated time due to the house being excessively dirty, Zaancleaning reserves the right to terminate the service earlier than planned.
Cleaning Checklist
Kitchen
- Load dishes into the dishwasher and start it, or spend 10 minutes hand washing dishes.
- Clean the sink and remove any food from the drain.
- Wipe down the exterior of cabinets and handles.
- Clean all countertops and backsplashes, removing and replacing items as needed.
- Wipe down all handles, faucets, and surfaces.
- Clean the exterior of all appliances, including the interior of the microwave.
Bedroom
- Make the bed(only replacing sheets when clean sheets left on the bed).
- Dust and wipe down all furniture.
- Dust and clean window sills.
- Dust and wipe down the exterior of all electronics.
- Dust and clean all mirrors and picture frames.
Bathroom
- Clean the inside of the tub or shower, including tiled walls.
- Clean and sanitize the sink.
- Clean and sanitize the toilet bowl, both inside and outside.
- Wipe down the exterior of the medicine cabinet and mirror.
Living Spaces
- Fluff and arrange all pillows.
- Vacuum or wipe down furniture, depending on the material.
- Dust and wipe down all electronics and fixtures.
- Dust and clean all mirrors and picture frames.
Service Limitations
Zaancleaning has certain limitations regarding unique situations and areas that require specialized cleaning. We do not guarantee the removal of stains such as rust, mildew, mold, or those caused by hard water build-up or lack of maintenance. All pathways should be free of clutter. Please inform us of any items or surfaces that need special care. We are NOT liable for damage due to faulty or improper installation of any item. We assume all surfaces (e.g., marble, granite, hardwood floors) are sealed and ready for cleaning without causing harm. Furniture on wood floors should have proper protection. Clients must provide specific handling or cleaning instructions for items or surfaces requiring special care.
Flat-rate pricing excludes services such as picking up clutter, organization, deep cleaning of surfaces not cleaned for over six weeks, excessive trash removal, mold removal, pet waste, human waste, and similar conditions.
Cancelling and Termination of Service
Zaancleaning reserves the right to modify or discontinue the service, either temporarily or permanently. We may also refuse any current or future use of the service, and suspend or terminate your account or use of the service.